Terms of Use and Privacy Statement

Terms of Use

The Making the Health Care System Work website is hosted by a contracted service provider on behalf of Health Care Service Corporation (“HCSC”). HCSC wants you to understand what information is collected, how it is collected and how it is kept secure when you use this website.

Information Displayed on this Website
Reasonable efforts have been made to present accurate information on this website; however, it is possible that information found on this website may be out-of-date. Any medical and health-related information presented on this website is general in nature. Therefore, the information presented on this website is not a substitute for professional medical advice, diagnosis or treatment, nor is it intended to provide you with a specific diagnosis or treatment for a specific ailment. The information is made available to you for educational and informational purposes and does not constitute the practice of medicine and/or as a substitute for consultation with your personal health care provider, nor does it constitute an offer to sell or promote any product or service.

Online Security
The contracted service provider leases servers and network hardware infrastructure from a third-party vendor, Amazon Web Services, Inc. (“AWS”), in order to support the website. This website is built within an “infrastructure as a service” framework. When data is submitted or transferred via this website, it is protected by Secure Socket Layer (SSL). Even though there are benefits to using this website, as with all electronic communications, there are some risks which may include:

  • Failure of hardware, software and/or Internet connections; we are not responsible for failures, distortions, delays, or other problems resulting from equipment configuration, connection, signal power, hardware, software or any equipment used to access the Internet.
  • No guarantee that the confidentiality or security of electronic transmissions via the Internet can be assured due to potentially unsecure computers and links. This could result in your data becoming lost or intercepted during transmission. Please use good judgment before deciding to send information via the Internet.

Third-Party Links
The website may offer you links to other websites, pages or iframes hosted by independent third parties. At times, HCSC works with such third parties to create the content on these websites; at other times, a link to these websites is provided solely as a resource or convenience for our users. Since these third-party websites are not hosted or maintained by HCSC, we do not make any guarantees or warranties as to the validity or accuracy of the information posted on these websites, or for any products or services that may be available on these websites. As a result, you agree that HCSC has no liability for any damages you may incur as a result of your use of or the information you receive from or submit to these third-party websites.

The use of these third-party websites may subject the user to separate binding agreements, including terms of use and privacy statements, which can be found on the third-party website if applicable. Be sure to read these additional agreements and statements and have a working understanding of the terms.

By using this site, you agree that you will not:

  • Use any device or computer program that interferes or attempts to interfere with the operation of this website (e.g., hacking, denial of service attacks), including any activity that attempts to breach security such as scanning, probing, or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of our IP space;
  • Copy, reprint, modify, lease, distribute, assign, sell content, license, reverse engineer or create derivative works retrieved from this website or any of the third-party websites we may provide links to;
  • Use this website in a manner that may adversely affect this website’s resources or its availability to others, or that violates any applicable law.

Privacy Statement

We know how important the security and privacy of data is to you. Therefore, please review the following statement which explains what data is collected, how the information you may provide is used and how that information is kept secure. “Personal information” refers to data that is unique to you such as name, birth date, address, email address, IP address and telephone number. If you encounter a screen or page that requests information that you do not want to share, you are under no obligation to provide that information do not enter the information. However, in some situations not providing the requested information may limit your ability to use that tool or resource.

Information Collected and Used
For purposes of this site, we may collect and use your email or phone/text number that you provide in order to respond to your inquiry or to send you information about a service or resource that you expressed interest in. We will continue to send you information unless you request us to stop or opt out. In addition, we may receive information from the third-party sites that you access through this website.

You may also decide to use your email or text number to ask us questions and provide comments about our website or services. You are encouraged to provide this feedback. We do share these messages with individuals in the organization who can appropriately respond; we may preserve the content of your message along with our response. At times, we may use a third-party vendor to determine if you open and use any information that we share via email, as well as to solicit your feedback through online surveys. Responding to these surveys is optional.

It is important to use good judgment when sending information to us via email or text. These messages may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure these transmissions while others have not which could affect the privacy and integrity of the information you send.

In addition, to the information listed above, we may collect electronic data about you in order to provide a positive website experience, offer health care programs, products and services and report on user activity. The tools we use are listed below. Please be aware that none of these tools provide HCSC with the ability to read any data residing on your computer.

Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use “cookies,” which are small pieces of information sent by a web server and stored by a member’s web browser. Cookies allow the web server to maintain an active “session” with an individual user and track what users are accessing on the site.

The following are examples of how we use the information collected from these cookies and tags:

  • Tracking resources and data accessed on the site
  • Recording general site statistics and activity
  • Troubleshooting website problems
  • Tracking what tools users are accessing on the site
  • We may combine any of this information with other information that we have about you for data analytics, marketing and reporting, but only as permitted by law

Miscellaneous

Governing Law
These Terms of Use and your use of our website are governed exclusively by the laws of the State of Illinois, without reference to its rules regarding choice of law.

Limitation of Liability
You agree that you use this website at your own risk. HCSC and its licensors have no liability for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use of this website or the information you receive from or submit to this website.

HCSC and its licensors shall have no liability whatsoever for failure of electronic or mechanical equipment or communication, telephone or other connection problems, computer viruses, unauthorized access or intercep- tion of data from this website, theft or errors.

Ownership and Copyright Protection
All right, title and interest in the content (including software, text and images) and other intellectual property (including trademarks, service marks and copyrights) on this website are solely and exclusively the property of HCSC or its licensors, the contracted service provider and/or third parties, and are protected by intellectual property laws. Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Changes to the Terms of Use Privacy Statement
Evolving technology may require that the Terms of Use or Privacy Statement be updated from time to time; the version date located at the bottom of this page will reflect the last time that they were updated.

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